Shipping policy

Shipping Policy

 

Thank you for shopping with us. We are committed to providing reliable and efficient shipping services throughout the United States, and Europe.

Processing Time

     

      • Orders are processed within 1–3 business days after payment is confirmed.

      • Orders are not processed or shipped on weekends or public holidays.

      • During peak seasons or promotional events, processing times may be slightly longer.

    Shipping Destinations

    We currently ship to:

       

        • United States

        • Europe, including most European Union countries and the United Kingdom

      At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or destinations outside the regions listed above.

      Estimated Delivery Time

      Destination Estimated Delivery
      United States 5–10 Business Days
      Europe 7–15 Business Days

      Please note that delivery estimates are not guaranteed and may vary due to customs clearance, weather conditions, carrier delays, local delivery conditions, or other unforeseen circumstances.

      Shipping Fees

      Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

      From time to time, we may offer free shipping promotions on qualifying orders.

      Order Tracking

      Once your order has been shipped, you will receive a confirmation email containing your tracking number.

      Tracking information may take 24–48 hours to become active after shipment.

      Customs, Duties & Taxes

      For international orders, including orders shipped to and Europe, import duties, VAT, taxes, customs fees, or other charges may apply depending on the destination country.

      Unless otherwise stated at checkout, any applicable import duties, taxes, VAT, or customs charges are the responsibility of the customer.

      We are not responsible for delays caused by customs clearance or local customs authorities.

      Incorrect Shipping Information

      Customers are responsible for providing complete and accurate shipping information at checkout.

      If an incorrect or incomplete address is provided, additional shipping charges may apply if the package is returned, redirected, or requires reshipment.

      Please contact us as soon as possible if you notice an error in your shipping information.

      Lost, Stolen, or Damaged Packages

      Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

      If your package is lost, damaged, or significantly delayed, please contact us promptly. We will work with the carrier and assist with the investigation or resolution whenever possible.

      Delayed Deliveries

      While we strive to meet the estimated delivery times, unexpected delays may occur due to:

         

          • Severe weather

          • Customs inspections or clearance

          • Carrier operational issues

          • High shipping volumes

          • Public holidays

          • Local delivery disruptions

        We appreciate your patience and understanding.

        Contact Us

        If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team:store@freestrade.com