At freestrade.com, we are committed to protecting your privacy and ensuring your personal information is handled responsibly, safely, and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European users, Wyoming’s Data Breach Notification Statute (Wyo. Stat. 40‑12‑501) and applicable U.S. federal laws. This Privacy Policy clearly explains how we collect, use, store, share, and safeguard your personal data when you visit our website, place orders, and use our services.

1. Information We Collect

We collect two categories of information from users: personal identifiable information and non-personal anonymous data.

Personal Information: We collect personally identifiable information that you voluntarily provide to us, including your full name, email address, shipping and billing address, phone number, and payment details when you register an account, place a purchase order, subscribe to our newsletter, or contact our customer support team.

Non-Personal Information: We automatically collect non-identifiable technical data when you browse our website, including browser type, device model, operating system, IP address, site access time, page browsing records, traffic source, and other browsing behavior data to optimize website operation and user experience.

2. How We Use Your Information

All collected user information is only used for legitimate business purposes and will never be abused. We may use your information for the following purposes:

Process, confirm, fulfill and deliver your orders and after-sales service requests;

Provide timely customer support, reply to your inquiries and solve your service problems;

Personalize and optimize your shopping experience on our website;

Send promotional updates, product notifications and marketing emails only if you have explicitly opted in;

Maintain website security, prevent fraud, and ensure normal operation of platform services;

Comply with legal obligations and regulatory requirements.

We do not sell, rent, or trade your personal identifiable information to any third parties for commercial purposes.

3. Data Security

We implement comprehensive industry-standard technical and organizational security measures to protect your personal data against unauthorized access, modification, disclosure, leakage, or destruction. Our protection measures include encrypted data transmission, secure cloud servers, strict access permission control, regular system security detection and data backup. We strictly protect user data security during data collection, storage, transmission and use. However, no network transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security of data.

4. Sharing Your Information

We only share your personal information with trusted third-party service providers who are necessary for business operation, and all partners have signed strict data confidentiality agreements. Authorized third parties include payment processing providers, logistics and shipping service providers, website operation and maintenance service providers, and legal compliance service agencies. All third parties are contractually obligated to protect your data confidentiality and security, and are prohibited from using your data for other unauthorized purposes. We will not share your personal data with irrelevant third parties without your explicit consent.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons and other tracking technologies to improve your browsing experience, record user browsing preferences, analyze website traffic data, and optimize product display and content push. Cookies are small text files stored on your device. You can freely manage, disable or delete cookie permissions at any time through your browser settings. Disabling cookies may affect partial functional experience of our website, but will not hinder basic browsing and ordering services.

6. Your Legal Data Rights

In accordance with applicable data protection laws, you have the following rights regarding your personal information:

Right of Access: Request access to the personal data we hold about you;

Right of Rectification: Correct inaccurate or incomplete personal information;

Right of Erasure: Request deletion of your personal data under legal conditions;

Right of Restriction of Processing: Request to restrict the processing of your data;

Right of Data Portability: Obtain your personal data in a usable format;

Right to Opt Out: Unsubscribe from our marketing emails at any time.

To exercise any of the above rights, please contact us via email: store@freestrade.com. We will respond to your valid request within a reasonable time frame.

7. Children’s Privacy Protection

Our website and services are intended for use by adults aged 13 and above. We do not target children under the age of 13, and we will not knowingly collect, store or use any personal information from minors under 13 years old. If you are a parent or guardian and find that we have accidentally obtained children’s personal information, please contact us immediately, and we will delete the relevant data completely in a timely manner.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the business purposes for which the data was collected, including completing order services, resolving after-sales disputes, meeting legal tax and compliance obligations, and maintaining necessary business records. After the data is no longer needed, we will securely delete or anonymize your information.

9. Changes to This Privacy Policy

We reserve the right to update and revise this Privacy Policy periodically to adapt to service upgrades, business adjustments and legal requirement changes. When we update the policy, we will post the revised version on this page and update the latest effective time. The revised privacy policy will take effect immediately after being published on the website. Your continued use of our website and services after the update constitutes your acceptance of the new Privacy Policy.

10. Contact Us

If you have any questions, suggestions, or concerns about this Privacy Policy or our data processing practices, please feel free to contact our official customer email:

Email: store@freestrade.com