Refund and Returns Policy

At DRIVEX, operated by GITCRAFT LLC., we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged items, and order cancellations.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

Be returned in its original condition;
Be unused, unworn, and free from damage caused after delivery;
Include all original accessories, manuals, components, and packaging where reasonably possible;
Include proof of purchase or the original order information.

Items that have been installed, modified, damaged through misuse, or returned with missing essential components may not qualify for a full refund.

Before returning any item, please contact us at store@freestrade.com to request return instructions.

Please do not send a return without contacting us first.

Return Shipping

Unless the product is defective, damaged upon arrival, or we shipped the wrong item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. DRIVEX is not responsible for return packages that are lost or damaged while being transported back to us.

If a return is required because we sent an incorrect, defective, or damaged product, we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at store@freestrade.com.

Please provide:

Your order number;
A description of the issue;
Clear photographs or videos showing the product and the problem.

After reviewing the information, we may offer a replacement, exchange, return, or refund depending on the circumstances.

Exchanges

If you need a different eligible product or variation, please contact us at store@freestrade.com.

The availability of exchanges depends on current inventory.

In some cases, the fastest way to receive a different product is to return the original eligible item for a refund and place a new order separately.

Non-Returnable Items

Returns may not be accepted for:

Products damaged through improper use, installation, modification, accident, or neglect;
Products showing excessive wear or damage after delivery;
Items missing essential parts or components;
Items returned more than 30 days after confirmed delivery;
Products specifically identified as final sale or non-returnable before purchase.

This does not limit any rights you may have under applicable consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you of the return status.

If approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed by us within 5–10 business days after the return has been inspected.

Your bank or card issuer may require additional time to post the refund to your account. Processing times vary between financial institutions.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part, a defective product, or another circumstance where applicable law requires otherwise.

Partial Refunds

In certain circumstances, we may issue a partial refund rather than a full refund.

This may apply when an eligible returned product:

Has signs of use beyond what is reasonably necessary to inspect it;
Is missing non-essential accessories or original packaging;
Has been returned in a condition different from the condition in which it was delivered.

Any deduction will be based on the condition of the returned product and applicable law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at store@freestrade.com.

We will make reasonable efforts to cancel orders that have not yet been processed or shipped.

Once an order has entered fulfillment or has been shipped, we may be unable to cancel it. In that situation, you may request an eligible return after receiving the order.

Refunds for Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us so that we can investigate the shipment with the carrier.

If the carrier confirms that the shipment was lost, we will provide an appropriate replacement or refund.

Packages confirmed as delivered by the carrier may require additional investigation before a replacement or refund can be approved.

International Returns

We currently serve customers in the United States, Canada, and Europe.

For international returns, customers may be responsible for return shipping charges and any applicable customs-related costs unless the return is due to an incorrect, defective, or damaged item supplied by us.

Please contact us before sending an international return so that we can provide the appropriate return instructions.

Contact Us

If you have any questions about a return, refund, exchange, or cancellation, please contact us:

DRIVEX
Operated by GITCRAFT LLC.

Email: store@freestrade.com
Address: 92 SIERRA CIR GILLETTE,WY 82716

Customer support inquiries are generally answered within 1–2 business days.